24/7 Monitoring
Availability, route health, reachability, traffic anomalies, service latency, prefix visibility, and cloud connectivity monitoring.
Network Operations Center
NOC Operations
Our NOC workflow is designed for monitoring, escalation, maintenance coordination, emergency response, and operational communication with customers, upstreams, and peers.
NOC Email
noc@woyonexus.com
For network operations, outages, and emergency routing issues.
Network Status
Network status is tracked internally. Public status page status.woyonexus.com is planned.
Maintenance
Scheduled maintenance notices, affected service windows, rollback plans, and customer communication.
Emergency Contact
Emergency network issues should include affected prefixes, timestamps, packet loss data, traceroutes, and contact details.
Escalation
Incidents are routed by severity, affected services, customer impact, and required upstream coordination.
Route Monitoring
BGP visibility, route stability, prefix reachability, latency, and route leak indicators are monitored.
Change Management
Network changes use defined windows, pre-checks, rollback steps, and post-change validation.
Operations
NOC Workflow
NOC handling is organized around detection, triage, escalation, maintenance, and post-incident documentation.
DetectMonitoring alerts for route, traffic, reachability, latency, and service health.
TriageClassify severity, affected regions, customers, prefixes, and upstream dependencies.
EscalateCoordinate with customers, carriers, data centers, security, and remote hands.
ResolveValidate recovery, document root cause, and schedule follow-up improvements.
Contact Matrix
Operational Contacts
Use the right contact for the fastest response.
| Function | Mailbox | Use |
|---|---|---|
| NOC | noc@woyonexus.com | Outages, routing incidents, maintenance coordination |
| Peering | peering@woyonexus.com | Peering, IX, route policy, traffic discussions |
| Abuse | abuse@woyonexus.com | Spam, DDoS, phishing, malware, scanning |
| Security | security@woyonexus.com | Vulnerability reports and incident coordination |
Explore More
Related Infrastructure Pages
These internal links help operators, partners, and reviewers quickly find the most relevant operational documentation.